Privacy Policy

1. Introduction

Frontdor, Inc. ("Frontdor," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice calling platform.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Name and email address
• Company name and business information
• Payment information (processed securely by Stripe)
• Phone numbers associated with your account

2.2 Call Data

When you use our calling services, we collect:

• Call recordings (with appropriate consent)
• Call transcripts and summaries
• Phone numbers of call participants
• Call duration, timestamps, and outcome data
• AI analysis and sentiment data

2.3 Lead Information

Data about your leads and contacts, including:

• Names, phone numbers, and email addresses
• Interaction history and notes
• Lead status and qualification data
• Custom fields you create

2.4 Usage Data

We automatically collect:

• IP addresses and device information
• Browser type and operating system
• Pages visited and features used
• Error logs and performance data

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our services
• Process and complete transactions
• Train and improve our AI models
• Send transactional emails and notifications
• Provide customer support
• Detect and prevent fraud or abuse
• Comply with legal obligations
• Analyze usage patterns to improve our platform

4. Data Sharing and Disclosure

We may share your information with:

4.1 Service Providers

Third-party vendors who help us operate our business, including:

• Payment processors (Stripe)
• Voice and telephony providers (VAPI)
• Cloud infrastructure providers
• Analytics services

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

4.3 Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Call recordings and transcripts are retained according to your workspace settings (default: 90 days). You may request earlier deletion of your data.

6. Data Security

We implement appropriate technical and organizational measures to protect your data:

• Encryption in transit (TLS) and at rest
• Regular security assessments and audits
• Access controls and authentication
• Employee training and security policies
• Incident response procedures

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data ("right to be forgotten")
• Export your data (data portability)
• Opt out of certain data processing
• Withdraw consent where applicable

To exercise these rights, contact us at privacy@frontdor.com.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you signed in
• Remember your preferences
• Understand how you use our service
• Improve our platform

You can control cookies through your browser settings.

9. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses where required.

10. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect personal information from children.

11. California Privacy Rights

California residents have additional rights under the CCPA, including the right to know what personal information we collect and how it is used, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@frontdor.com
• Address: Frontdor, Inc., 123 Main Street, Wilmington, DE 19801